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Return and Exchange Policy

Return items within: 14 days of delivery, by emailing us at info@kapadoki.info so that the return and exchange of products are accepted.

The products must not be used under any circumstances (such as labels, brochures, labels) that comes out of the package must be delivered in its entirety and has not lost its sellability.

After inspection of the returned product, refunds for eligible products will be carried out within 12 days. The freight charges for products delivered by express delivery will be paid by the buyer. For the products you want to change, you can us send the product within 15 days from the delivery date.

For full reimbursement of costs, you must inform us of the tracking code products you are shipping. Please ensure that you adhere to the following rules for request a full refund: In addition to this, you need to know more about it.

Products that have been destroyed, used and lost their purchasing properties cannot be returned. 

Freight charges for products sent by express delivery will be paid by the buyer.

If the product you want to change is different from the product you purchased, the customer agrees to pay this difference. In addition to this, you need to know more about it.

Any refund request exceeding 14 days will not be taken into account.

Any exchange request exceeding 15 days will not be taken into account.

The Kapadoki company reserves the right to modify these conditions.

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